Outstanding Service

Pastor Mark Hopper

Pastor Mark Hopper

By Pastor Mark Hopper

Recently my wife and I had the opportunity to spend a day with some of our grandchildren and their parents at Disneyland.  It was a warm, sunny day at the Happiest Place on Earth.

This was the first time that some of the grand kids had been to Disneyland.  They were very excited to visit both Disneyland and California Adventure.  They enjoyed a number of the rides and attractions in both parks.
One of their favorites was the new “Cars” ride in California Adventure.  This attraction is based on the Disney movie “Cars” and has two cars racing side-by-side down a curving road course.
I waited at the finish line with the youngest grandchild while my wife and the other adults and kids went on the “Cars” ride.  I did not see what happened on the race course, but as the cars raced along, my wife lost the baseball cap she was wearing.  It just flew off as her car rounded a sharp curve.
The reason she was wearing a baseball cap is that she doesn’t have any hair right now.  She has been undergoing chemotherapy treatment for breast cancer and has lost all of her hair.
There was nothing she could do.  The hat was gone and her bald head was exposed to the world.  They operators could not stop the ride.  Her hat was gone.
But then, something unexpected happened.  As soon as the ride came to a complete stop, one of the Disney employees saw my wife’s predicament and stepped in to help.
The female employee quickly ushered my wife off the ride and led her into a souvenir shop nearby.  She instructed my wife to select a new hat at no cost.  It was a timely and thoughtful gift.
The employee said that she did not want my wife to have to spend the rest of the day at Disneyland without a hat to cover her head.  We were surprised and impressed with the Disney employee’s quick and compassionate action.
Our trip to Disneyland with our grandchildren is a day that we will remember for a long time.  We had such a nice time together.  And, it is a day we will remember the outstanding customer service of a thoughtful Disney employee, too.

Pastor Mark Hopper is from the Evangelical Free Church of Diamond Bar, 3255 South Diamond Bar Blvd.  Sunday services are 9 a.m. and 10:45 a.m.  For more information, call (909) 594-7604 or visithttp://www.efreedb.org