By City of Eastvale e-citizen-app-pic-bw

EASTVALE– The City of Eastvale, in collaboration with the Jurupa Community Services District (JCSD), launched a free smart phone app that enables the community to report non-emergency civic issues in 2013. The E-Citizen app, built by City Sourced, allows citizens to easily report water waste, graffiti, vandalism, potholes, city municipal code violations and more through their smart devices.

Residents can download the E-Citizen mobile app by visiting the iTunes or Google Play store on their smart devices. After residents can use the app to submit a report by following these simple steps:

  • See an issue
  • Snap and include a photo/video/voice memo (optional)
  • Select the location
  • Select issue from the list
  • Provide a description
  • Submit it

All service reports are submitted with a GPS location of the issue and if desired an image/video/voice memo. They are then routed to the appropriate City of Eastvale department or partner agency for investigation and resolution. E-Citizen is for passive, non-emergency, service requests. Please dial 9-1-1 for public safety reports. When a citizen submits a non-emergency report, they will receive a push notification that it has been successfully submitted and are able to follow the progress of the issue with updates from the responsible party.

“When residents report their issue via the E-Citizen App it helps us, help them more efficiently. The citizen can receive push notification updates on the status of the issue until their service request is resolved,” said City Manager Michele Nissen. “This helps us keep from duplicating resources on an issue, thus resolving issues quicker.”

Citizens who wish to submit a report anonymously may do so by selecting that option under the app settings. However; the City of Eastvale may need to contact the reporting party for additional information in order to resolve the issue and for updates regarding the report. All contact information remains confidential.


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